Refund policy

Return & Refund Policy

Refunds may be requested after you have received your order if you are not satisfied with the item or if you received an incorrect item.

To initiate a return, you must contact us within 45 days of receiving your order and let us know the reason for the return.

Customers are responsible for return shipping costs. We do not provide prepaid return labels unless otherwise stated.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need your receipt, order number, or other proof of purchase.

To start a return, contact us at axistudioss@gmail.com and include your order number. If your return is accepted, we will provide you with the return address and any additional instructions.

Once you have shipped your return, please notify us that the package has been sent.

After we receive and inspect the returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at axistudioss@gmail.com.

Contact Information

Email: axistudioss@gmail.com
Phone: (408) 680-6254
TikTok: @axistudios.co
Instagram: @axistudioco